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Return/Exchange Policy

All sales are final on markdowns/sale items, international orders, phone and special orders, pre-orders, purchases made using promotional or discount codes, socks, swimwear, jewelry, eyewear, fragrances, CDs, books, stationery, magazines, toys, and specific brand and specialty items. We do not offer price adjustments. Shipping costs are non-refundable, and international customers are responsible for any duties/taxes that may apply.  

For Online Purchases:Merchandise in salable condition with all original tags attached may be returned or exchanged within 7 days of receiving your shipment.  Merchandise must be in its original packaging with all tags attached and accompanied by both the original sales receipt and a return authorization number.

To receive a return authorization number, email RETURNS@VFILES.COM, and provide your name, order number, name of item(s) you wish to return, and reason for return. PLEASE EXPECT A RETURN AUTHORIZATION FORM VIA EMAIL WITHIN 24-48 BUSINESS HOURS. THE FORM IS TO BE COMPLETE BY THE CUSTOMER.

VFILES is not responsible for return shipping costs. We reserve the right to deny a refund if the returned merchandise does not meet our return policy requirements.

If you have any questions about your order, please email SHOP@VFILES.COM or call 212.804.6400 Monday-Saturday 11AM-8PM.
 
Returns Policy Requirements:
We reserve the right to refuse a return if the merchandise in question does not meet our standards. All merchandise must be in saleable condition when returned to VFILES. Where provided, all original packaging to accompany the item—including belts, shoe boxes, eyewear cases, authenticity cards, and dust bags—must be included and returned in its original condition. Shoes that are returned with marked soles, without a box, or in a damaged box may not be accepted, and may be sent back to the customer. Customers are responsible for paying for shipping, and purchasing tracking/delivery confirmation. In the event that a customer forgoes secured tracking, VFILES is not responsible for the package if it is lost or otherwise not received.
PLEASE NOTE: We do not offer returns or exchanges for phone orders, special orders, pre-orders, or international orders.
Unauthorized Returns:
Any merchandise returned to VFILES without a return authorization number will incur a non-negotiable re-stocking fee at 30% of the cost of the merchandise ordered, excluding tax and shipping. To request a return authorization number, e-mail RETURNS@VFILES.COM, and provide your name, order number, name of item(s) you wish to return, and reason for return.
Exchanges:
All exchanges are final, and cannot be returned or exchanged further.
  • Visa
  • MasterCard
  • Amex
  • Discover